Refund policy
Return, Refund & Exchange Policy
Last Updated: August 2026
At Pargota, every piece is thoughtfully designed, carefully crafted, and quality-checked before it reaches you. We hope you love your purchase. However, if you need assistance, we're always here to help.
Returns & Refunds
At the moment, Pargota does not offer returns or refunds on products once they have been delivered.
This policy helps us maintain the quality, authenticity, and hygiene of every Pargota piece while continuing to offer thoughtfully crafted products at fair prices.
If you have any questions regarding your order, you can always reach us at admin@pargota.com.
Complimentary Size Exchange
We understand that finding the perfect fit can sometimes be difficult. That's why we offer one complimentary size exchange on eligible products.
Eligibility
To be eligible for a size exchange:
- Your exchange request must be submitted within 48 hours of receiving your order.
- The product must be unused, unwashed, unworn, unmodified, and in its original condition.
- All original tags, packaging, and accessories must be intact.
- The original invoice/order receipt must be provided.
- Size exchange is permitted only once per order.
Before Requesting an Exchange
Most Pargota garments are thoughtfully designed with approximately 1 inch of additional stitching margin on both sides to allow for minor alterations and a more personalized fit.
We recommend trying your garment carefully before making any alterations.
If you choose to alter the garment using this margin or make any other modifications, the product will no longer be eligible for exchange.
If you'd still prefer to exchange your garment for another size, here's how the process works.
Exchange Process
- Fill out our Size Exchange Request Form within 48 hours of receiving your order.
- Our team will review your request and contact you with the next steps.
- Once approved, we'll arrange a free reverse pickup, wherever the service is available.
- If reverse pickup is unavailable in your location, you'll be requested to self-ship the parcel to us.
- Once the returned product reaches our warehouse, it will undergo a quality inspection.
- After successfully passing inspection, your replacement product will be dispatched.
Please Note
- Size exchanges are subject to stock availability.
- If your requested size is unavailable, we may offer Store Credit of the same value.
- Replacement products are generally dispatched within 2–3 business days after the returned product successfully passes quality inspection.
- Dispatch timelines may be longer during public holidays, festive periods, or unforeseen operational delays.
Quality Inspection
Every exchanged product undergoes a quality inspection before approval.
To qualify for exchange, the product must be returned in the same condition in which it was received.
Exchange requests may be declined if the returned product is found to be:
- Used or worn
- Washed or dry cleaned
- Altered or modified
- Stained or damaged
- Carrying perfume, deodorant, smoke, or other strong odours
- Having makeup marks, pet hair, or similar signs of use
- Missing original tags, packaging, or accessories
To maintain complete fairness and transparency, our inspection process is recorded. If an exchange request is declined after inspection, the inspection video may be shared with the customer upon request.
If the exchange request is declined, the same product will be shipped back to the customer.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us immediately upon delivery.
To help us investigate your request, please provide:
- Your Order Number
- Original invoice/order receipt
- Clear photographs of the product
- Photographs of the shipping package (if applicable)
- A clear, uninterrupted unboxing video
The unboxing video is mandatory for claims related to transit damage and helps us fairly assess the issue.
Once reviewed, our team will provide an appropriate resolution as quickly as possible.
Exceptional Cases
While we generally do not offer returns or refunds, we understand that exceptional situations may arise.
In genuine cases, after reviewing the request, Pargota may, at its sole discretion, offer one of the following:
- Store Credit
- Discount Coupon
- Product Replacement
The resolution offered will depend on the nature of the issue and the outcome of our review.
Shipping Charges
Original shipping charges (if applicable) are non-refundable.
Where Store Credit or any monetary compensation is issued, the value of the original shipping charges will be excluded.
Lost Parcels During Transit
If any shipment is confirmed as lost in transit by our logistics partner, Pargota will dispatch a replacement product.
A standard shipping charge of ₹150 will apply for the replacement shipment.
Courier Delays
Delivery delays caused by courier partners, weather conditions, strikes, natural calamities, government restrictions, or any circumstances beyond Pargota's control do not qualify for returns, refunds, compensation, or cancellations.
Product Appearance
We make every effort to display our products as accurately as possible.
However, slight variations in colour may occur due to photography lighting, screen settings, and individual device displays.
Similarly, minor variations in print placement, weave, embroidery, handcrafted details, or finishing are natural characteristics of artisan-made products and should not be considered manufacturing defects.
These variations make every Pargota piece unique.
Misuse of Policy
Pargota reserves the right to refuse exchange requests in cases of misuse, repeated abuse of the exchange policy, suspicious activity, or fraudulent claims.
Contact Us
If you have any questions regarding your order, exchange, or this policy, we're always happy to help.
Email: admin@pargota.com